Jobseekers looking to work in the South African banking sector Nedbank Group, which is is a financial services group in South Africa is hiring people with grade 12 in Service Centre Agent.
Applications are now opened for Nedbank financial services group Service Centre Agent vacancy
Responsibilities:
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
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Vacancy Details
- Application closing dates not listed.
- Nedbank hiring in Gauteng province, Johannesburg, South Africa.
- Applicants will be placed in CALL CENTRE (Service) .
- Applicants needs to be having Matric / Grade 12 / National Senior Certificate.
Applications
- Applications for Nedbank financial services group vacancy will be completed online via the nedbank careers website.
- Jobseekers are informed to submit applications with the following reference number: 133193
- To apply click on the big blue " button "
Last updated: Sunday, 14 April 2024
Keywords: Bank, financial services, grade 12, jobs in Johannesburg, Nedbank Jobs