FlySafair is looking for jobseekers with Grade 12 who are willing to work from 07:00 – 16:00 o’clock
FlySafair is looking for jobseekers with Grade 12 who are willing to work from 07:00 – 16:00 o'clock FlySafair is looking for jobseekers with grade 12 to join their team
FlySafair is looking for jobseekers with Grade 12 who are willing to work from 07:00 – 16:00 o'clock
FlySafair is looking for jobseekers with grade 12 to join their team as Call Centre Agents. Ideal candidates should have a high degree of patience, excellent communication skills in English, and a knack for conflict resolution.
About the Hiring Company:
FlySafair, a prominent low-cost airline in South Africa, is expanding its team. Known for its commitment to customer service and on-time performance, FlySafair offers a dynamic work environment with opportunities for growth and professional development.
Job Details:
- Company Name: FlySafair
- Job Title: Call Centre Agent
- Location: City of Johannesburg, Gauteng, South Africa
- Salary: Competitive, based on experience
Company Background:
FlySafair, established in 2013, is a leading low-cost carrier in South Africa. The airline prides itself on providing affordable and reliable air travel. With a focus on safety, efficiency, and customer satisfaction, FlySafair has quickly become a favorite among South African travelers.
Job Description:
As a Call Centre Agent at FlySafair, you will be the first point of contact for customers and passengers. Your primary role will involve handling inquiries, resolving issues such as delays and cancellations, and explaining processes to customers. This role requires a high level of professionalism and the ability to manage confidential information.
Requirements:
- Grade 12 certificate
- 1 to 4 years of experience in a Call Centre environment
- Travel or relevant qualification (advantageous)
- Excellent communication skills in English (verbal and written)
- Strong computer literacy
- Impeccable phone etiquette
- No criminal or credit record
- Ability to work weekends, public holidays, and flexible hours
- Own transport (advantageous)
Duties:
- Receive and manage calls from customers/passengers
- Address and resolve issues such as delays and cancellations
- Provide clear explanations of processes and assist customers as needed
- Collaborate effectively within a team
- Maintain confidentiality of sensitive information
- Communicate professionally with customers both verbally and in writing
Personal Attributes:
- Punctual and reliable
- Excellent customer service skills
- High patience and assertiveness
- Strong conflict resolution abilities
- Exceptional time management
- Ability to work under pressure
- Willingness to work extended hours if necessary
Shift Schedule:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays
Applying for FlySafair is looking for jobseekers with Grade 12 who are willing to work from 07:00 – 16:00 o'clock
Interested candidates should prepare a detailed CV and a cover letter explaining why they are a suitable fit for the Call Centre Agent position.
- Applications should be submitted through the FlySafair careers portal on their official website.
- Ensure your application includes relevant experience and personal attributes that align with the job requirements.
- Application Deadline: All applications must be submitted by [insert deadline date here]. Early applications are encouraged as the position may be filled before the closing date.
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Last updated:09 July 2024
